This is Part 2 of 2 of “Test This” – if Part 1 went sailing by you last week, you can read it here.
*** NOTE – at the end of this post there’s a contest open to all StomperNet Newsletter subscribers.
If you’re interested in like 40 hours of SEO, Conversion, and ecommerce education – you’ll probably want to enter.
Let’s begin.
This week, we’re going to continue to survey my gross ineptitude and egregious mistakes that resulted in bigger sales numbers for my company.
You see what I just did there? I used plainly negative phrases and concepts and juxtaposed them with a positive outcome.
It’s called cognitive dissonance – it’s where your brain consumes concepts or ideas that don’t make sense without further explanation.
And it’s a powerful marketing technique that you need to become skilled at. Why? Let me explain:
When you present “uncomfortable tension” or cause conflicting thoughts in your prospect, one big reaction that you can always almost count on is their desire to REDUCE the discomfort of those thoughts.
So, if you suggest a conflicting point of view, your prospect is going to (sometimes rabidly) search for a way to rationalize your statement.
Here are some examples of cognitive dissonance at work. By the way, I did NOT make these up – these appeared in newspaper headlines – meaning, they actually rose to the level of being printed – with ink and paper and everything.
Beer Beats Prostate Cancer! (If Only…)
Granny Scares Off Robbers By Pulling A Bigger Knife!
Researcher Calculates A Snowball's Chance In Hell To Be .000000000134%
Booze Can Melt Away Pounds
The Sixth Sense Is Not 'Intuition' — It's a Unique Combination Of Smell & Touch: SMUCH!
Legless Mountain Climber to Scale Mt. Everest
Couch Potatoes Are Smarter! (oh please be true, oh please, oh please…)
Now watch as thousands of people magically and rapidly unsubscribe from this newsletter…
Seriously, those headlines SOLD newspapers – a LOT of newspapers. And notice that there was NOT a single “Feature, Advantage, Benefit” statement to be found in any of them.
It was all **cough** “fact-based”. You know what I mean – the elements of the headline were presented as facts, not in terms of how it can benefit you, the reader.
You see, if there were benefits, they were IMPLIED. For example:
Drink Beer, Be Cancer Free
Be A Slug, Get Smarter
Even The Meek Can Fight The Big Nasties With The Right Gear
You Can Achieve Anything – Legs Not Required
Why do these (let’s admit) slightly sleazy and completely over-stated headlines sell newspapers?
Cognitive Dissonance.
Lame, right? They actually get away with those headlines. And the reason that they do is because they are careful to offer NO EXPLICIT VALUE – the only thing they’re offering is to tell you a fantastical story that stretches the imagination. And since we can’t help but wonder if there really is such a thing as a free lunch, we make some of these rags the most profitable papers in existence.
Yes, lame.
But… But… There’s a way - a non-sneaky way – to use Cognitive Dissonance techniques in your marketing that will actually create a MORE satisfied customer, and a customer that wants to purchase from you over and over again.
Some of the following exercises will create “Dissonance” (cause conflict) and “Resonance” (create comfort):
Question #4: (There’s a pretty good chance that you were expecting Question #1 – but since this is a continuation of last week’s newsletter,
it’s actually #4 – that’s Dissonance at work my friend.)
Subject lines in emails should be in:
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ALL CAPS.
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Title Case.
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Sentence case.
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CamelCase.
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lower case.
This is really a trick question, but it was a clever way for me to show you a little tip that can create both Dissonance and Resonance at the same time.
When your prospects receive an email from you, most of the time they are expecting to receive Subject lines that CONFORM to the standard accepted practices of written communication. That’s usually “Sentence case” – where the first word of a sentence is capitalized, and the only other capitalizations are words that are MEANT to be capitalized, like proper names.
Now, what if, from time to time, you sent them an all lower case subject line – what would that do?
It would cause Dissonance, because it’s outside of the norm. Again, most email readers expect commercial communications to be formally formatted.
So, they pay attention – they notice the strange.
Second, there’s some Resonance at work here – because INFORMAL communications are usually from… FRIENDS!
That’s right – when your mate, buddy, pal, or significant other sends you an email, there’s a good chance that they ignore the formal conventions of written communication. 1 out of 5 emails from friends of mine don’t even contain a subject line (are you having an “Ah HA!” moment?).
The point is, this kind of technique, when used sparingly for important communications will create two wanted perceptions – The Dissonance and therefore curiosity of an unconventionally formatted subject line – and the Resonance of a communication possibly from a friend, or trusted acquaintance.
Question #5
What works better in a Sales Letter?
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Starting with soft or easy-to-believe claims and ramping up?
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Or starting with MASSIVE Claims of success and working backwards to soft or easy-to-believe claims?
Again, a trick question – why? Because most people think of a sales letter as the first exposure that their prospect might have to their offer.
That’s a huge mistake – in fact, you need to take a good look at your sales cycle with your customers and MAKE SURE that the first exposure to your offer does NOT come from your sales letter. More on that later.
The point is that the real questions should read, “What works better in your Sales Message?”
And when it gets down to the details, the purpose of a Sales Message is NOT to just sell your prospect; it’s to get them engaged.
And MASSIVE Claims (um…TRUE, please – meaning, your biggest successes) are the ones that turn people’s heads, get them engaged, and get them reading.
Remember, “Beer Beats Prostate Cancer”? MASSIVE (and totally sleazy) claim.
Now, I have not had the sincere pleasure (barf) of reading that article, but I’ll bet that the actual article backed WAY OFF that claim. It was probably something where a quote was taken out of context, like “Man finally admits that he lied when he told his wife that Beer Beats Prostate Cancer just to get her to buy him more beer”.
But, the resulting claim got the reader engaged. And that is the JOB of any claim that you make in your sales message – to get your prospect engaged – otherwise, what is a claim for? To brag? No. It’s to show the results that you have had by using your product, service, or information to solve the problem that your prospects are interested in solving.
ENGAGE, Engage, engage! And as you continue to engage them, personalize their possible results by talking about smaller, easier, and less astounding claims.
Now look, I know this might come across as a little hypocritical from the guy who had a multi-million dollar internet marketing product launch where the headline in the sales letter said “This Space Intentionally Left Blank”, but consider this:
The Sales Messaging of the original StomperNet Launch happened WEEKS before the Sales Letter was revealed to the public. Weeks before the actual launch, we deployed about 50 case studies and testimonials, and the net result was Massive Claims.
The point is, GET your Prospect Engaged – and then personify (make it seem attainable to THEM) your claims with smaller, easier to attain results.
Question #6
If you could only have one of these in a Sales Letter, what would you choose?
a “Damaging Admission”
a “Powerful Secret”
That is a tough one. If you just barked out an answer, you’ve got issues – because they both have very specific places in your messaging to your customers.
But, after careful consideration and testing, I have to go with “Damaging Admission”.
This has to do with a concept that Frank Kern has been talking about in his Mass Control videos. It’s called IDT, or Implied Decision Triggers.
Frank spends a lot more time on this concept in his free videos, but let me give you the broad strokes…
Husbands of Wives – PAY ATTENTION!
It’s far better in any process of persuasion (sales or otherwise) to allow your prospect to decide for themselves that they are interested in something that you have to offer – and trust plays THE most important factor in that decision.
Trust exists on many levels in the process of persuasion, and one of the more powerful forms of trust can be created via admitting that you, your product, your process, your service, your information – whatever it is you’re selling, has a very particular flaw.
This is important – it doesn’t mean that what you’re selling is bad, or sub-standard, or a bit of crap – it simply means that under certain conditions, it’s not going to perform the way you want it to. Or, your sales message is conditional.
For Example: Let’s use StomperNet…
“This is NOT for beginners”.
And then I back that up with the price point, the amount of content, and testimonials from StomperNet members (former and current) that say they were “Overwhelmed”.
Since 70% of the Internet Marketing Educational Space is made up of Newbies, that Admission resonates pretty well.
Here’s another from Frank Kern. In his sales letter, he talks about the twenty four million dollars his Mass Control Marketing techniques have made.
But just a few paragraphs later, he substantiates that Massive Claim with a Damaging Admission – “Only about a Million Dollars of that money was Mine”.
He “Admits” to a lower number. He “humanizes”. He “Personifies” and makes the results seem FAR more attainable to the average prospect.
On the home front, men are stupid. Sorry. But we are. Because I live your stupidity every day, brother.
For example (and I don’t know why I’m getting into marital issues, except that most people won’t argue with me about them – heh. In marketing, we call that the “Halo” effect).
When your significant other asks you how the repairs to that terminally running toilet are going and your response is “Um… Well….” – take a bit of advice…
Admit: “I totally blew it – lost track of time, but I’ll get on that right now”.
Forgive me for relating this to the process of Internet marketing, but… if you were simply honest with your prospect (spouse) and told them exactly how you failed and exactly how you were going to make amends, you’d build a level of trust about that particular issue that would smooth out any future conflicts about THAT issue.
And so goes the process of selling. Admissions of fallibility work wonders to humanize and engender trust with your prospects. And your spouses.
And no – I’m not going to turn this newsletter into Dating or Relationship advice. My “testimonials” are really bad so you wouldn’t listen anyway…
The point is, building a relationship with your prospect based on trust helps THEM decide (implicitly, meaning, you have not had to convince them – they decided on their own) that your product is worth further investigation and consideration.
It truly is “Selling” without “Selling”. A subtle art, to be sure, but a powerful one.
Oh, long newsletter… Sorry friend – I like talking about this stuff. But it’s time to sign off for now.
Fair Warning – there’s video circulating around the Internets (which are Tubes, you see) that are causing both a stir and smiling faces.
But (damaging admission time), they will likely result in some kind of (gasp) sales pitch at the conclusion of them.
Obviously, I got a lot of email as a result of the Going Natural 2.0 videos – 99% of the people were happy to have them. 1% crucified me because they said that I gave them away ONLY to sell SMARTS.
Hmmm, let’s see – there were 4 videos and a free bit of conversion software. 1 of the videos was about SMARTS. I know, it doesn’t add up, but that’s life on the internets.
Now, I wonder what they’ll say when I start releasing MORE GN 2.0 videos? They’ll probably make fun of my hairline. Fine. I’ll wear a hat.
The point is, good videos about Internet Marketing are good videos about Internet Marketing, whether or not there’s a product or launch behind them.
I’m talking specifically about Frank Kern’s videos.
He’s launching a product called Mass Control on Friday and one of the ways he’s been building additional credibility is by releasing gems of video instruction.
To be perfectly honest, even if he didn’t release like 9 free videos and his sales letter consisted of “Buy Now”, I’d still recommend him.
Why? Because I am Frank’s Poster Boy Case Study.
I’ve not only been through Mass Control – I’ve lived it and used it. And the title is Sinister. And it freaks people out. It causes Dissonance – and then they see the video of Frank, hair all bleached from his daily surfing, his low-impact southern drawl skipping along his educational stuff like a rainwater out of a gutter.
He’s just an aberration (that means FREAK) – a “Good Old Boy” that markets and writes copy better than any Madison Avenue sales copywriter or advertising agency than I’ve worked with – and keep in mind, I’ve worked with a bunch.
But he doesn’t just posture with hyperbolic sales copy and massive claims – he’s released like 14 hours of solid marketing videos, and I’ve watched every frame – even the videos where he makes fun of my editing skills. Creep.
Anyway, this is a weak pitch for a Strong Portfolio of free stuff. Go watch his videos and exercise your right to use your own Implicit Decision Trigger.
**NOTE – At the moment, Frank is pulling down public access to his videos – the only real way to get access to his other videos is by opt-in in to his list. It’s no biggie – he emails his list like once every 90 days or something.
Oh – I KNOW! Do this – see if you can tell where Frank is using Mass Control in his videos. See if you can detect Mass Control at work.
A CONTEST!
And then when you’ve detected the Mass Control spots, tell me about it in the comments and let me know where you detected Mass Control at work in Frank's Videos. And, it doesn’t count if he says, “I am about to use Mass Control On You”.
I’ll even give you a prize! If you can tell me in 4 of his 9 videos JUST 2 places in each video where he uses Mass Control, I’ll GIVE YOU a copy of the StomperNet Home Study Course.
Let’s say that I’ll give away 5 copies. The winners will be chosen on a Merit Basis. Meaning, the BEST Example in 2 places in at least 4 of his videos (It can be any of the videos he’s released) where and how Frank Uses Mass Control.
Now, for the next 100 people that do this, I’ll hold a teleconference where I’ll discuss exactly how you can use what I call “Mass Control in Social Marketing”. I’ve already given a teleseminar kinda like this to Eben Pagan’s group of Altitude Members, and the lines over sold by 400 people. It was pretty popular. (Understatement)
So, here’s the rules, one more time:
You can get prizes by watching really good videos for free and learn a lot about Internet marketing.
First Prize (Quantity 5) A copy of the StomperNet Home Study Course. 15 DVDs and 40 hours of SEO, Conversion, and ecommerce Instruction.
Second Prize (Quantity 100) Live Attendance to the Andy Jenkins “Using Mass Control in Social Marketing” teleseminar.
Third Prize (Quantity 200) Download the recording of the Andy Jenkins “Using Mass Control in Social Marketing” teleseminar.
How you Qualify to Win:
This is based on MERIT – meaning, it’s gotta be a good and accurate comment.
In the comments section of this post at StomperBlog.com, give me 2 Mass Control Techniques that Frank uses in at least 4 of his 9 videos. Your job is to describe fully the technique and how he uses it.
That means a TOTAL of 8 Examples.
Yes - this IS very much like a research assignment.
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You have to watch at least 4 of Frank’s free (and great) videos.
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You then need to report back to the blog. Your report will consist of 2 examples from each of the 4 videos where Frank used Mass Control in the videos.
Now, this is a lot harder than it sounds. First, you’ve got to know what Mass Control is – that means watching his first video.
Second, you’ve got to be able to identify (with examples) from the video where Frank is stealthily using a Mass Control Technique ON YOU WHILE you are watching that video.
Um, YEAH – this is gonna be hard! But SO WHAT? Nothing worth doing is easy.
And at the end of watching 4 of his videos, you’ll be smarter than 90% of all of the other Internet Marketing wanna-be’s out there. And if you win the Home Study Course…
Let me put this in perspective – The Original Stomping the Search Engines which we released in 2004 was a bestseller – in a big way. It was 8 hours of Audio about SEO.
The Home Study Course is 40 hours of VIDEO about SEO, Conversion, and ecommerce.
Do the math. Kern Mass Control FREE Videos + StomperNet Home Study Course = good.
(“=good?” Sigh. This is why Jeff Walker and Frank Kern write my sales copy. WOW Andy, what amazing sales skills you have… Wow.)
How it’s decided – Winners are decided by ME. And my decision is Final. If you don’t win, you have ME to blame. I’m a fair guy, but there’s no appeal, or any of that tomfoolery or ballyhoo. And hey – I want you to win at least SOMETHING, so… I’m not going to be a jerk about it. Honest effort will be rewarded.
IMPORTANT LINKS:
Funny Videos of George Bush (Not part of the contest – yet important nonetheless)
Good Luck! And be careful – you might learn something. Gasp.
Talk Soon,
Andy Jenkins
P.S. Yes, in case you watch any of the Mass Control videos – they are Rated PG-13…
…then again, so are the Bush Videos…